- Predictive Dialing
- with Dynamic Call Pacing
- Progressive,Preview,Manual
- Rule Based Dialing
Multiple Dialing Modes
- High Answering Machine and Detection
- SIT, Fax Tones detection
AMD
- Manage multiple campaigns
- Single unified view of all campaigns
Campaign Management
- Multiple numbers
- Manual- and automatic number churn and fetch
Effective call management
- Retry numbers and timeout
- Time zone wise calling with multiple numbers
- PACE – Best Time to Call
Leads Management
- Do-not-call Compliance
- Campaign & Media level exclusion
Exclusion and DNC
- Same agent Call-back
- Group Call-back
- Request for call back
Call-Back
- Agent and group Productivity
- Sales and performance related
Reporting
CTI with screen pop
- Handle priority Calls first
- Decide Customer Segmentation using 3rd party business logic
Customer Segmentation
- LRU, Round Robin, Skill Based routing strategies
- Queue Failover / Load balancing
ACD
- Automatic voice compression
- Multiple format recording
- Filter Voice Logs by Agent / Queue / Disposition etc
Voice Recording
- Assign scores to calls based on configurable templates
- Snoop, Barge, Whisper, Conference
Quality Monitoring
- Advanced Call flows via Node flow designer
- Out-of-Office, Holidays, Special messages, Queue Wait Time handling
- Web Services or Database integration with 3rd party applications
- Voicemail / Schedule Call backs from IVR itself
IVR
- Real-time Queue Statistics / Agent Statistics
- Interval based ACD reports
- SLA monitoring
- Assign Skills, Change queues in run-time
Queue Monitoring
- Screen pop CRM Interface and knowledge base
- Missed Calls notifications
- Send SMS / Email via 3rd party integrations
CTI
Lgorithm’s IPPBX Enterprise Software is a revolutionary integrated hardware and software based phone system solution. It delivers unified communication by merging voice and data networks allowing users to communicate seamlessly. Our solutions are capable of integrating computer intelligence to any telephone, thus allowing it to have infinite capabilities. The same interface also equips users real-time presence management controls, corporate and workgroup directories and conferencing. Key Benefits:
- Cost Savings
- No license per IP extension
- Call recording/built-on voice logger
- Unlimited auto-attendant
- VOIP Gateway
- Video Call Capability
- Least Cost Routing
- Scalability Easy to deploy Flexibility
- Can integrate with any legacy IPPBX No End of Life
- 3.Efficient reporting tools
- 4.360 degree, real time Supervisory monitoring tools
- 5.IVR & IVR Designer
- 6.Voice /Screen logger
- 7.Social Media Integration
- 8.Live Chat
- 9.Request for call back
- 10.Voice Blaster
- 11.Inbuilt CRM with any third Party CRM Integration
- 12.Click to call
Lgorithm in association with its multiple partners offers a single stop shops for all of your setup’s hardware requirement. It includes Brand New, Refurbished and Demo units for all the IT peripherals.
- Servers
- Switches
- Desktops
- E1 Cards
- Network Cabling
- GSM Gateway
- Laptops
- Routers
- Hardware Maintain
Choose the best pricing for a plethora of minutes providers, best and transparent services ensured
- Origination and Termination to Major Countries
- A to Z Termination
- Direct Inward Dialing (DID)
- Toll-Free Numbers (TFN)
- Premium Routes (via IPLC)
- SIP Accounts
- Teleblock
- IP/PBX Hosting
- Predictive Dialer Hosting
- Dialer Configuration
- All-Around Technical Support
Get your online presence with Lgorithm’s innovative and affordable digital marketing plans.
- Website Designing
- Content Writing
- SEO
- Brand Management
- Logo Designing
- Marketing Campaigns
- Facebook & Twitter page promotion
- Watsapp Promotions
- Virtual Receptionist
Lgorithm provides innovative, effective and high quality services to customers worldwide. We have Reliable Services, offer a smooth delivery of services from our office in Philippines and India. Our Predictive Dialer services help all new and old centers to start Quality Center in most economical price on opex and capex modes. We provide Quality predictive Dialer both hard and soft, VoIP , Hosted Solutions , Work From Home Call Center Solutions , Click to Call and Voice SMS Services to our respective Customers Our solutions are based on proven industry practices, and provided by the best talent available in Philippines and India.