How To Choose The Perfect Call Center Software For You

How To Choose The Perfect Call Center Software

Business-related interactions and company proceedings are increasingly becoming online, taking into account the convenience and safety of the virtual platforms. Taking into account this dynamic shift, it has become increasingly important to embrace new, improved, and more efficient methods of communicating with customers. Call center Softwares provide an easier and better interface to interact with customers.

What is a Call Center Software?

A Call Center Software is a system that will allow your company to manage and maintain multiple channels of communication like calls, emails, messaging, and WhatsApp. It will also automate the flow of incoming calls through Interactive Voice Response (IVR) systems.

 

Especially for companies and Communication channels that receive a heavy flow of traffic every day, it is not possible to manually manage all communication. A Call Center Software makes it easier by using Interactive Voice Response systems to create recorded greetings, prepare answers to frequently asked questions (FAQs) and create various menu options. A Call Center Software is to be connected with a CRM dialer to automate the flow of calls.

 

Another important thing to note is that Call Center Softwares do not always need a separate office building to be set up, you can set them up at home as well. For this, you can go for Call Center work from home software solutions.

 

Apart from a Call Center Software, you might also want to set up a Telemarketing software to reach out to your customers better.

Why Should You Set Up A Call Center Software?

A Call Center Software is the key infrastructure for customer interaction. Proper service management helps in maintaining efficiency, and customer calls give you in-depth knowledge about your operational issues. This helps you to improve even further and serve your customers better. Good Telemarketing software will allow you to manage Communications smoothly and prepare in advance for peak hours. This means that you will be able to work efficiently regardless of if you opt for business Call Center Software or Call Center work from home software solutions.

How To Set Up A Call Center Software?

A Call Center Software can be set up in different ways depending upon your workspace.

For business:

 

  1. Determine your needs and choose the type of call center you require:

Three types of Call Center systems are currently available. Depending upon the nature of your business, choose the Call Center system that suits you best:

 

  • Inbound: This type of software is designed to receive and manage incoming calls- answering Frequently Asked Questions, and others.
  • Outbound: This type of software is designed to make outgoing calls, mainly to push sales.
  • Blended: This software is designed to both receive incoming calls and make outgoing calls as and when required.

 

  1. Decide how you want the callers to access your agents:

 

  • Do you need IVR?

You might choose to connect callers to agents directly or via an Interactive Voice Response system. If you choose to go for the latter, decide if you want to provide just a greeting to the customer, or menu options as well.

  • Do you want to go for Self Service?

There are some customer requests that can be handled by IVR itself, like basic inquiries, cancelling reservations, etc, so might not choose to direct these calls to an agent.

  • Decide the SOP for after-office hours or shifts

If your company has the same working hours for all, you may choose to divert the after-hours calls to voicemail. If your company provides 24×7 support, you can divert the calls to the next shift of agents.

 

  1. Create Agent IDs:

It is highly recommended that you use a CRM Dialer. If you choose to do so, it is advisable to keep the agent IDs the same as the CRM IDs to make the process of integration easier and faster.

 

  1. Define Skill groups:

Call Centers connect calls to agents depending upon the customer query or issue at hand. For this process to be successful, agents would need to be divided into various skill groups depending upon their specializations or permissions. For example, a staff with proper knowledge about the refund policy will be allotted to answer such queries.

 

  1. Decide upon ACD logic:

ACD refers to Automatic Call Distribution. This system becomes extremely beneficial during peak hours. It maintains a proper balance of workload by distributing calls equitably among the different agents. A web-based call center means that the agents could be located anywhere, but still the process would be carried out properly.

Consider the following factors before setting up your ACD logic:

  • Decide Queue Reprioritisation: You would be aiming to keep queues and waiting times as short as possible for all customers. However, you might have some special, valued customers and might want to have their concerns addressed before moving on to the others. If you’re using a CRM Dialer, you can use CRM integration to identify such customers and push them to the top of the queue. Or, you might choose to redirect them to a specially assigned skill group of agents.
  • Decide upon sticky agents: If you have some customers that call frequently, you might want to assign them to a particular agent. This way, every time the customer calls, he will be directed to the same agent. This will lead to the development of an understanding and hence an improved level of customer satisfaction.
  • Choose your distribution system: The calls that are not being prioritized or redirected to sticky agents will need to be sent to other call center agents. For this, you would need to select a distribution system.

 

  1. Decide upon the data Format for your dialers:

This step is only required if you have chosen an outbound or a blended call center software, to set up your dialer. If, for example, you have a CRM Dialer, you will need to “explain” to your dialer about your data format. Your dialer will then understand and be able to automatically locate the list of phone numbers that need to be when you run your outbound campaigns.

 

  1. Select a method to gather customer feedback:

Collecting customer feedback and evaluating customer satisfaction levels might provide valuable insight into how you might improve your functioning.

 

Similarly, for those who want to set up a work from home call center, the steps are easy. You just need to designate your office space, set up your phone and computer systems, and decide upon your office furniture.

 

There are many call center Softwares available to help you to set up your own call center either for office or for work from home, like Algorithm solutions. Algorithm Solutions is an integrated, hosted Call Center Software that provides easy CRM integration, telemarketing software, and Call Center work from home software solutions.

How to Choose the Best Call Center Software for Yourself?

Before you choose a call center software, look out for the following features:

 

  1. The Software must be adaptable:

Always keep in mind that you might have one kind of requirement at the current moment, but they can easily change in the future. The fast pace of technological advancements means that you need to be ever ready to adopt new industry trends. Your call center software must have provisions to evolve following your needs. One way to achieve this is to choose “No-code” tools, that is, tools that allow you to change services without programming skills.

 

  1. The software should allow automation:

Cutting down on manual labor and relying more on technology to get work done is going to be the way of the future. This method will allow you to effectively cut costs. But, cutting down on the physical workforce means reassigning their work. Thus, you would need to automate certain tasks like data entry. The software should have provisions to allow this shift.

 

  1. Call Center Software should be user friendly:

Being user friendly does not necessarily mean that the software has to be more vibrant and colorful. What matters is, how smoothly and quickly the tasks are being completed. An ideal user-friendly call center software is one that makes complex tasks as seamlessly easy to do as the simpler tasks.

 

  1. The software should be able to work with other systems:

It doesn’t make sense if you are paying for a call center software but still having to scour databases manually for customer data. Your call center software should be compatible with other systems. A lot of the automation would be easily handled if your software can be integrated with and can work in sync with other systems for effective data sharing.

 

  1. The software should be reliable:

The efficiency of the work done depends upon the reliability of the call center software. One of the worst defects that a call center software can have is low-quality audio. This can disrupt the flow of work. So make sure to do proper background checks before you purchase a call center software.

Conclusion:

We can infer that a call center can make your customer interaction experience smoother and faster. However, there are tons of call center Softwares to choose from, and if not chosen carefully, they can also disrupt the flow of work. You need to make a wise and informed decision to ensure that your company makes progressive growth.

How Omnichannel Customer Support Benefits Your Business

Omnichannel Customer Support Benefits Your Business(1)

The idea of customer service has elevated in recent years. Companies today implement multiple communication platforms for reaching customers. Unlike conventional ways, when only limited modes of contacting businesses and clients existed like phones or via fax. Today, however, technology has made it possible for customer service companies to reach their clients via multiple channels.

 

Customers today expect a technologically advanced and easy interaction just at their fingertips. A customer can select options like phone, SMS, email, live chat, and even social media.

 

While every company can establish an omnichannel platform, providing consistent and quality assistance is very important. An integrated service that can support different channels for a single interaction is very essential. If the integrated services lack to offer appropriate information or have disrupted communication the company might lose its customers.

Consistency in the quality of customer service is essential across multiple channels. A company with constant service quality is likely to retain a majority of its customers. On the other hand, a company that does not provide consistent customer services can also lose its existing customers.

 

The service quality directly impacts the revenue of a company, and therefore, many companies today opt for omnichannel customer support services.

 

Omnichannel customer support

 

Omnichannel customer service involves a phone, email, SMS, social media, and more to offer a custom experience to its users. The significant factor is to allow consistent quality service for customers to switch between different channels.

 

Omnichannel customer service offers multiple ways to serve clients through their chosen mode of communication. This can help to enhance the company’s image and credibility.

An effective customer service reduces the frustration and confusion faced on the client-side due to repeat information. Thus, an effective omnichannel platform is very essential for a successful business.

 

 

What are the best practices for omnichannel customer service?

 

The following tips will ensure you to strategize your omnichannel customer service.

 

Mobile customer services

Customers today expect everything on their phones. Customer service is also accessed via mobiles with the increasing popularity of the easy buy and sell platforms.

However, many businesses do not stand true to customer expectations and lack to offer customer engagement via mobile. Multiple customer surveys suggest that mobile customer service platforms often result in negative customer experience. A disrupted customer service conveys a negative impression of your company.

 

Navigation difficulty or inappropriate information is among the top customer complaints about mobile customer service platforms. A slow loading site also creates frustration among customers who are searching for information on their mobile. Thus, your business website must be mobile-friendly.

 

Enhance your social media experience

 

Social media is an interactive and engaging customer service option. Social media provides increased customer satisfaction. A lot of companies feature interactive social media listings, however, fail to comply with customer response.

 

Often a customer expects a reply within 30 minutes or a few hours. However, a lot of companies fail responding to client queries within the stipulated time. Several times customer service reps do not respond to customer queries via social media.

 

Failing to communicate via social media or late response indicates the lack of customer priority in your business and also negatively impacts your business.

 

Increasing the social media response time results in positive customer feedback with reduced churn. A quicker customer response on social media also leads to an increase in your business. Employees can be trained to provide solutions via social networks to increase customer engagement.

 

Self-customer services

 

Most customers today are willing to solve their queries instead of making those long calls that take up a lot of time. A lot of customers browse through FAQ’s to solve their problems before contacting customer service.

 

These FAQs are often found on the business website, and therefore, a faster loading and responsive site is very essential. If the customer is unable to find the required solution in the FAQ’s they contact the customer service representative.

 

Quick response to customers enhances customer satisfaction and also reduce company costs.

 

WhatsApp for self-customer service

 

WhatsApp for customer service is also gaining popularity. Many users use it as a self-service customer platform.

 

SMS customer service offers flexibility across multiple channels

 

SMS has been a popular platform among omnichannel customer service platforms. Texting offers the ease of putting orders, confirming payments, scheduling appointments, and sending reminders for bills.

 

Multiple businesses use SMS services ranging from banks, Collection and lending institutions, retail services, and many more. Customers also prefer SMS services to get an update regarding different schemes and offers. They also offer a quick notification option for fraudulent activities.

 

Increase your sales with live chat options

 

Live chat is the newest and trending customer service alternative. The likelihood of a customer revisiting a site increases with live chat options. A website that provides solutions to customer inquiries concerning a particular product also enhances customer engagement.

 

Live chat also improves sales and saves costs. Lgorithm Solutions provides an AI live chat customer support platform that guides the customer to the desired query. As the agent is serving another client, the live chat platform can collect essential information. If a customer is not able to find the solution the agent can guide the customer based on their interaction history.

 

Email is still a prominent customer service platform

 

Although email is an older customer service platform, it is still very efficient. Email provides the service provider to market its brand effectively. It is also among the safe platforms and easily trusted by customers, given to its authenticity.

Prompt email replies can enhance customer engagement as well as offer efficient customer service.

 

Omnichannel customer service platform for your business

If you are planning to invest in omnichannel customer service platforms, Lgorithm Solutions offers custom and pre-tested omnichannel platform for diverse businesses.

 

 

 

 

What Is On Demand Screen Recording For Call Centers And Its Benefits

Screen Recording For Call Centers

Upgrading the call center can involve introducing screen recording features on agent screen during calls. Screen recording during calls makes sure the agents are trained properly and improve their productivity.

  • Why is on demand screen recording essential?

Effective customer interaction:

On demand screen recording helps to analyze customer interactions effectively. It checks why certain customer interaction require more time than regular ones. It also conveys how well can an agent handle the interaction.

Analyze issues with training or system:

The process also conveys whether the agent has clear understanding of the client requirement and handles customer queries as well. The call and screen recording features can also help to analyze agent performance and understand if there are any issues in the training or systems.

Increasing agent productivity and reducing repeated errors:

The recording features in call centers helps to check agent productivity and how they handle multiple overlapping interactions.

Data security and compliance:

It also to keep check on agents and whether they are breaching security. It also ensures that the calls are compliant to local rules and regulations.

Best practices for increasing agent performance:

Screen recording can prove effective for reducing ACW (After Call Work) time. It encourages best practices for handling various interaction like orders, escalation, and complains. It helps in reducing repeated errors, resulting in faster and accurate transactions.

Benefits of on demand screen recording:

Keep track of chats and emails:

Contact centers use multiple channels for communication like calls, emails, and live chats. On demand screen recording helps managers to analyze agent performance on different channels.

Check after call reviews:

Recording screen and calls helps to analyze post call processes and how can an agent log the required information. Monitoring these calls helps to analyze agent efficiency by tracking their work habits.

Enhance agent training:

On demand screen recording can help call centers in the hiring process. New agents can watch and hear the recordings and train themselves. Video components can easily enhance the training process.

 

Monitor remote agents:

Working remotely has become essential and more and more call centers are option for remote agents. Monitoring these agents becomes very difficult at times due to bandwidth issues. At such times screen recording becomes a useful tool.  This feature is also beneficial for call centers located at different locations.

Features of Lgorithm Solutions On-Demand Screen Recording Feature:

  • Windows desktop service
  • Single sign-on/Login with agent /Supervisor interface
  • 100% Screen Recording
  • Selective recording option
  • Silent Recording
  • Recording Start/ Stop button
  • Customized Reports
  • Real time portal to check all screen recording
  • Auto Recording archiving
  • On Premise implementation
  • Easy to use GUI
  • Option to select number simultaneous number of screen recordings

 

 

 

 

 

Call Center Management Now Becomes Easy With Lgorithm Solutions Solutions

Call Center Management software

Managing a call center is often hectic and offers many unseen setbacks. When combined with average functioning software they add to this list. Lgorithm Solutions provides excellent call center solutions in the Philippines. Their contact center management software provides enhanced call quality, monitoring, and routing system. Explore a unique call center management experience with our all-in-one software.

 

Features of our customizable Call Center Management software:

  • Dialer Solutions:

Dialer solutions are useful for versatile businesses. They offer:

 

  • Inbound Dialers.
  • Outbound Dialers.
  • Blended Diallers.
  • Broadcasting.

 

Auto Dialers are a prominent choice among call center companies. These dialers help improve the sales of your outbound call center. The software also increases agent efficiency.

 

Benefits of dialers:

 

  • Improve agent productivity:

A unique filtering system detects if a call has reached a machine and only connects the call when the person answers. This system helps to provide quality and assured leads.

  • Smart lead detection and planning:

The smart management software also helps to check the number list and plans further outbound or inbound processes.

  • Auto-dialers:

One prominent feature of these dialers is the automatic dialing features. The dialer has eliminated the manual dialing process, thus, saving time and avoiding errors.

  • Improved sales and revenue:

The auto-dialer feature saves time by smart lead detection, thus improving the lead conversion rate and boost sales.

 

  • Custom IVR & Auto-Routing

Lgorithm Solutions offers custom solutions like menus, custom options, and IVR scripts. Our unique persona mapping techniques help to intelligently transfer calls to the right agents.

 

  • Number Masking & CTI integration:

The company also offers call center management software with CTI integrated CRMS for quality customer service and enhance agent productivity. The service also protects customer data with their number of masking techniques.

 

  • Easy access technology for agents:

 

  • Single screen access:

Single screen software that enables agents to access customer information and history. This prevents the time loss in shuffling between the screen and provides an enhanced customer experience.

 

  • AI-based interface:

AI-based technology offers customized customer experience with voice and language detection technology.

 

  • Remote agent management solutions:

The call center management software makes sure that your agents can function even from a remote location. The company also offers a Mobile solution for agent management. Our software also works on low bandwidth, thus supporting agents to work efficiently.

 

  • Monitoring, Control, and Analytics:

 

  • Real-time monitoring of agents and controlling operations:

Lgorithm Solutions helps call center supervisors and managers to efficiently handle agents and campaigns on a single dashboard. Real-time analytics and tracking options are also available to determine the performance of the agents. Different reporting formats like PDF, HTML, XML, and CSV, and are also available for call monitoring

 

  • Call control options:

Our live call monitoring options for supervisors can also them to control the agent’s call during tense situations with the help of whisper technology.

 

Call center management with Lgorithm Solutions:

 

Lgorithm Solutions’ call center management solutions are available in the Philippines at affordable prices. The software can be used for multiple industries ranging from Retail, Finance institutions, collection and lending companies, Marketing, e-commerce, and food delivery.

 

 

 

 

 

 

 

 

 

 

Benefits Of Omni Channel Support Software For Call Centers

Benefits Of Omni Channel Support Software For Call Centers

LgorithmSolutions offers an extensive customer support platform with its omnichannel contact center solutions. Omnichannel solutions involve the use of multiple platforms and mediums for customer engagement. Customers today prefer seamless interaction platforms like live chats, emails, social media platforms like Facebook, Twitter, WhatsApp, Viber, Instagram, SMS, calls, and more. These platforms help to promote products and directly enhance sales.

 

Improve sales with omnichannel platforms:

 

Omnichannel contact center solutions aid businesses to improve their sales statistics. They also business insights to offer enhances customer service through omnichannel interactions. Enhanced customer interaction improves sales and maintains the customer’s faith in your brand. These services help improve customer services on multiple channels simultaneously. With easily accessible customer information, the customer can get quick and improved solutions within very less time.

 

Call support:

 

Call support is a famous platform for customer interaction, sales, and promotions. With our extensive omnichannel call center solutions across the Philippines, our CRM integrated software offers:

 

  • Integrated call service.
  • Record, track, and analyze call data to improve customer services.
  • Real-time tracking for effective agent utilization.

 

Email support:

 

Omni Channel platforms also offer email interaction across multiple email platforms like Gmail, Outlook, and Yahoo. The CRM platform also helps keep track of the entire conversation for easy access during calls. At Lgorithm Solutions, our extensive IT team also provides custom and priority options with unique ticketing services. The tickets can also be handled on a priority basis and also involves automatic allocation.

 

The channel also offers escalation auto-reply options depending upon the customer queries. The platform also features a custom email reply inventory for agents.

  • The software offers an easy redirection option for priority calls.
  • Auto-reply and escalation for complete customer satisfaction.
  • Automated ticketing system.

 

Social media support:

 

LgorithmSolutions offer social media support on multiple platforms like Facebook, Twitter, WhatsApp, Viber, and Instagram. Social media is a powerful and popular tool for product promotion. Therefore, social media support is also prominent. As most customers look for product information on social media, they also expect an answer to their queries on the same platform.

 

 

Along with promoting sales, these platforms also offer:

  • Customer reviews and queries.
  • Options to respond to comments, messages, and posts.

 

Live chat support:

 

This platform also provides an enhanced live chat options on client websites. Customers can quickly get product information and enquire about it on the live chat. The live chat options help to boost sales with personalized customer interactions. The CRM based software also hosts easy follow-up options on live chat support. Live support also reduces the customer hold time.

 

These messages can keep the customer occupied during which an agent is assigned to the chat. Enhanced customer interaction helps to improve business statistics.

 

 

 

 

Is Call Center Beneficial For Small Businesses

Call Center Beneficial For Small Businesses

Call centers are the prime requirement for any business that deals with customer service. If your company does not have an efficient call center service, it can affect your revenue. The BPO industry has grown immensely today. Every call center has a unique functioning module to generate revenue for your business.

 

With the increased popularity of call centers, it is also seen, that small businesses do not invest in an efficient call center. The myth that only large companies require solutions for customer connection is no more valid today. With the ever-growing competitive world maintaining a loyal customer base is a necessity. Attracting more customers as well as offering cutting edge solutions is also very crucial.

 

To achieve the desired aim, and enhance the customer base, it is essential to have an efficient call center for your company. The BPO can either be set up in your infrastructure or can also be outsourced to companies. All businesses, whether large or small, require call center solutions to direct customer issues and enhance services.

 

If you have a small business and are looking forward to investing in a call center, this post will guide you to understand the benefits of outsourcing to a dedicated BPO.

Easily access a varied customer base for your business:

 

Small businesses, in particular, need to engage local customers. Along with maintaining a good rapport with local clients, the small brands also need to expand their horizons to generate greater revenues. Today social media channels like Facebook, Instagram, Twitter, and WhatsApp also help to promote your services or products to large masses.

As these platforms require constant engagement, posting your requirements alone does not guarantee lead generation, as these platforms cannot interact with current or future customers. At such times it is essential to have a dedicated support team to handle these platforms effectively. Outsourcing to a BPO or having an in-house call center can help with customer interaction, offer product or service information, sign up procedure, as well as inform them about the ongoing schemes and its benefits.

Apart from promoting your business, the call center support also handles customer complaints and queries. With these personalized services, it becomes easy to maintain and promote your brand value.

Essential assistance for business improvement:

 

A call center service handles customer queries, complaints, and suggestions from customers. It can also assist you to get new customers. The process of cold calling helps to generate leads. The effective conversion of these leads can help improve business statistics. The higher is customer engagement greater is the brand value.

Call centers also guide a small business to improve reach out by suggesting productive pitches for sales. Alternately, businesses can also provide offers to enhance sales and delegate it to the BPOs. By pitching these offers to the customers, the BPOs can convince the customers to try out the new products or services.

Maintaining brand credibility:

Brand credibility is another important aspect when dealing with a small business. The value of your brand improves with the quality of customer service that you offer. Outsourcing to a call center ensures that your customers are highly satisfied as the customer service agent can provide productive solutions to customers.

This process involves addressing queries, resolving issues and complaints, as well as resolve technical issues. Escalating the issues further also helps to improve the product or service.

Although it may seem minor, these factors can create a sizeable impact on your client base and establish a trustworthy relationship. This process can help to improve your customer number as well as improve the marketing reach out.

Helps to establish a loyal customer base:

For a small business, it can often become difficult to tackle issues once the trade takes off. At such times as you improve your business marketing employing a call center team proves beneficial. Introducing a customer loyalty program not only drives new customers but also improves sales as a customer keeps coming back to your business. Call centers help market new offers and discounts related to your business.

24 x 7, Customer support: 

Today customers prefer a 24 x 7 service availability. A professional BPO offers a dedicated tech team that can tackle technical issues at any time. This process ensures smooth functioning and can act as a representative despite your absence. The call center team assures that the customer agent solves the customer queries without escalating them. This process can help in business statistics.

Promoting the business by effectively reaching customers:

A call center can also help your business to analyze targeted leads. After a particular lead is determined, a customer executive can reach out to the customer via different channels and explain your product. This process proves beneficial for small businesses as customers are new to your brand and will require more information.

Conclusion:

A BPO or a call center is, therefore, a necessity for marketing small businesses to improve their sales. With their extensive support and proper structure, a call center also makes sure that it meets your business needs.

 

 

 

Improve Your Business With Lgorithm Solutions’ Voice Broadcasting Services

Voice Broadcasting Services

Broadcasting has been a proven technique of engaging and attracting new customers among large masses. Broadcasting today has become easy, with just a single button click. Especially, voice broadcasting helps businesses to promote their products as well as convey information about their services. The process involves dialing hundreds of customers at a single time and playing a pre-recorded voice message automatically.

 

Voice broadcasting today has been an effective way to generate leads with the easy mapping of the paths among a large group of people.

 

Types of broadcasting:

 

  1. Voice or Call Broadcasting
  2. SMS Broadcasting
  3. Social Broadcasting

 

Among the different types of broadcasting methods like Voice, SMS, and Email, Voice, and SMS broadcasting are the significant ones.

 

  • Voice Broadcasting for different businesses:

 

Voice blaster services involve calling a desired list of contacts and playing a pre-recorded IVR message for different purposes. The CRM also offers flexibility to choose from var broadcasting messages when an answering machine answers the phone. Voice or call broadcasting can be applied for multiple industries and various purpose like:

 

  • Voice Broadcasting for Notifications:

 

Voice blasters are widely used for sending notifications to customers regarding EMI collection date, subscription dates, delivery status, and more. They also include information about an order, its purchases, and transaction details.

The prime benefit of Voice over SMS broadcasting is that customers usually turn a naked eye towards the high number of SMS and emails sent to them. A voice message is an effective method of broadcasting as it helps to divert customer attention and engagement.

 

  • Voice Broadcasting for Reminders:

 

Reminders via broadcasting are gaining high popularity these days. A customer can get reminders for bill payments, travel dates, and more. Voice broadcasting is a beneficial tool for reminders as voice messages are effective in grabbing customer attention.

Voice broadcasting can also be used in the medical business. For instance, a patient can be made aware of his/ her appointment via voice messages. They can also be notified about their reports and timely check-up schedules via recorded messages. Confirming appointments is also possible with these voice blasters.

 

  • Voice Broadcasting for Political Campaigns:

 

Another famous use of voice broadcasting is seen widely for political campaigns. Running a beneficial campaign with voice blaster is possible as they can easily reach huge masses. The party can inform people about their welfare plan, aims, and objective in brief via an IVR message. This process helps to direct a voter’s attention and helps to connect with a large number of voters at a single time.

 

The messages of a political campaign need to be clear, concise, as well as effective. Voice blaster offers the ease of designing an effective message for voters. These customizable features have made voice broadcasting an effective communication tool.

One prime benefit of voice blasters is that they help to connect with a large number of voters at the same time and convey the same message. It also indicates that the party is unbiased while approaching its voters and practices equanimity.

 

Another prominent aspect of voice blaster is that apart from delivering messages, they also ensure to engage a voter.

 

  • Voice Broadcasting for Surveys:

 

A voice blaster service also helps to generate different types of surveys required for your business. The pre-recorded file contains information regarding the various options as well as guides the listener to make the right choice. The desired selection is then considered, as feedback from the customers.

 

The messages used for surveys need to be clear, concise as well as engaging to engage the customer as well as convince them to enter feedback. Voice blasters are productive in such cases when customization is highly essential.

 

Major industries like telecommunication service providers often rely upon voice broadcasting feedbacks. However, today different industries like e-commerce, delivery, airlines, and travel also highly prefer feedbacks via voice blasters to enhance the customer experience.

 

  • Voice Broadcasting for Marketing Campaigns:

 

The use of an IVR message for marketing campaigns helps to target masses and generate leads. These campaigns can help to achieve the desired sales goal. A good voice broadcasting campaign makes sure that a customer listens to the entire message and reverts. This process connects the customer with the desired agent thereby, generating an effective sales channel.

 

  • Lgorithm Solutions’ Voice Broadcasting Services:

 

The popularity of IVR messages is increasing every day. It helps to establish a quick connection between the customer and the business. This process ensures enhanced business statistics as well as promises improvement in the customer number in the future.

Lgorithm Solutions offers voice broadcasting services in the Philippines. Their effective voice broadcasting services help to integrate CRM with broadcasting portals. The voice blaster solutions help to create a customer-centric process.

 

  • Features of Voice Blasters:

 

  • Easily import contacts and set up campaigns.
  • Make a large number of simultaneous calls without waiting for free phone lines.
  • Get live leads using press button campaigns.
  • Improve engagement based on caller IDs and the location of customers.
  • Real-time reports and analytics of every campaign.
  • Drive new business.
  • Schedule campaigns at the best times for your contacts.
  • Customize the number of calls made per second.

 

Lgorithm Solutions is a leading Philippines based company that offers voice broadcasting services to different businesses. Their customizable voice blasters are effective in generating leads and improving business statistics.

 

Importance Of Dialer Softwares For Outbound Call Centres

Modern technology has automized almost all the call center processes. Dialer automatization is a new way to maximize your call center business. An automated dialing process helps your agent to increase customer dialing count and engagement. Abandoning the conventional manual dialing can help you improve customer onboarding. A call centerdialer software is the modern-day necessity to increase your call center business as well as increase the productivity of your agents.

 

A general study indicates that only 15 out of 100 calls reach the correct audience. Especially, when your business is dependent on outbound calls, a very high customer reach is essential.

Autodialer contact center software is the best investment for a call center business. It not only saves time required for dialing but also proves to be cost-effective. Autodialer software helps boost your agent productivity by up to 300%. An efficient call center software increases your business output and also makes it easy for your agents to place outbound calls. The outbound call center software by Lgorithm Solutions has a unique algorithm that allows easy dialing.

 

Benefits of an autodialer software for your call center 

 

An auto dialer software for your call center eliminates the process of manual dialing. It also offers benefits like enhanced contact rates and lead conversion rates.

 

Autodialer for increasing connect rates

 

An outbound dialer call software helps to save time and also initiate them automatically. The outbound dialer software for the call center is based on a unique algorithm. The unique dialer software has answer machine detection (AMD) to detect whether the call is answered by an answering machine, is busy, or an unanswered call. Thus, blocking the call from being transferred to another agent, thereby saving their time. If the software detects a human voice, it connects the call, or else it dials the next contact on the lead list.

 

This helps to reduce the talk time from about 40 minutes per hour to almost 15 minutes per hour. Thus, increasing the overall productivity. The lesser number of agents and increased call connections lead to an overall increase in business productivity.

 

Contact center software helps to provide a customized experience

 

A call center software is an excellent investment for outbound calling. The pairing of CRM integration with dialer options is also essential.

 

A call centerdialer software integrated with your custom CRM helps to store the history of every conversation and therefore offers a customized experience to every customer.

 

An agent can easily fetch a caller’s information before placing a call. This is also beneficial for a remote-based agent. With a dialer preview, an agent can get all the necessary information of the customer and deliver a personalized experience. Customers always acknowledge a customized experience.

 

Advanced call center solutions for agents

 

Solutions for predictive dialer in the Philippines helps to predict the overall time spent by the agent on call. This automates the calls based on the predictions and transfers calls between agents and utilizes an agent’s time efficiently.

 

Reduced bottlenecks in call center processes

 

 

Dialer Solutions in Manila help to reduce bottlenecks as one agent cannot handle multiple calls at the same time. With a unique dialer algorithm, one can limit the calls diverted to each agent based on their average call time. This leads to an effective reduction in the number of call drops.

 

The outbound call center software helps to analyze the average call handling ratio per agent, thus helps to manage the agents effectively.

 

Lgorithm Solution’s intelligent dialer management software

 

Lgorithm Solutions offers solutions that predict the right time to call customers based on their available dates. The unique feature intelligently detects the work timing based on the customer’s past interaction data and indicates the right call time.

 

Call retry solutions

 

A retry option helps to connect customers and drive results. After the supervisor creates an outbound dialer-list for second attempts, the agents can connect the customer once again. These solutions are offered by Lgorithm Solutions’ predictive dialer software for call centers. These calls can be scheduled based on the user and system dispositions.

 

Lgorithm Solutions offers intelligent and custom outbound call center software for dialer solutions in Manila and the Philippines.

Source: https://omnichanneldialersolution.blogspot.com/2020/07/importance-of-dialer-softwares-for.html

Manage Your Workforce with Lgorithm Solutions’ New Mobile Call Centre Solutions

Mobile Call Centre Solutions

Remote work has become a prominent feature of your workforce. Earlier the large call centre infrastructures made it easy to manage a large workforce of on and off-field agents. With the times demanding remote functioning protection of your employees from health hazards is very important. Thus, as the workforce shifts to remote work managing them becomes difficult at different levels, and communication is disrupted heavily, leading to reduces efficiency and customer satisfaction.

 

With Lgorithm Solutions’ cloud-based mobile call center solutions it has become possible to manage the on-field agents and remote monitoring. The cloud solutions make the need for conventional call centres absolute. All the agents can efficiently manage their work through a single software from any location on their mobiles. Thus, the cost of large infrastructure is saved. The software solutions help provide quality service to the customers without compromising on the voice quality.

 

As remote work has become the new normal it does not mean you have to compromise on your remote call centre operations. The mobile call centre solution is very different from regular contact centre apps. It provides dialer accessibility just like your call centre software and thus it can automate the outbound calling process while maintaining the voice quality. It also makes access to customer information easy and provides agent tracking for managers as well as for self-tracking features for daily tasks like handled calls and break durations.

 

Productivity is another important factor while we carry out regular operations remotely. The easy to use mobile solutions has proven to be more productive. Agents can migrate to different apps without a disruption in customer service. The mobile call centre solutions offer a simple click and dial and can also end the calls through simple options thus increasing agent productivity. The agent can navigate through multiple tabs to ensure that the customer gets a quick solution with reduces wait times.

 

Another important factor that affects the call centre service is the management of agents. A complete picture of the agents should be available to the supervisors all the time. The manager should also have access to daily calls, aligned call-backs, and post-call activities. Thus, an efficient cloud solution for mobile work is also important. Training of the agents can also be carried out based on the real-time updates that are provided by the software thus empowering the agents to provide enhanced customer service. Lgorithm Solutions provides multiple custom options based on client specifications thus making your mobile call centre more efficient as compared to your competitors.

 

Completely secure solutions are a prominent key feature of the Lgorithm Solutions mobile call center service. The cloud solution makes sure that the customer data remains secure even when it is accessed from the agent’s mobile phones. IMEI Whitelisting, VPN support are a few key features that ensure complete security of the date. It also offers features like call screenshots and recording for managers for quality and security assessment complying with the business standards.

 

Device health is a very crucial factor in providing uninterrupted service to your customers. Lgorithm Solutions’ device tracking and monitoring also make sure that the devices used by the agents are completely healthy. The device management report helps analyze the call drops and other issues that can be caused due to the technical failure of the devices. Thus, the mobile call centre solutions offered by Lgorithm Solutions are a must for a remote contact centre to manage its operations efficiently and increase customer satisfaction and onboarding.

 

Increase customer onboarding with Video KYC services from Lgorithm Solutions

Video KYC services

Customer verification services can face many issues at times when remote working has become essential for every sector. At times when only essential services are operational, the KYC process is facing multiple problems, which leads to reduced customer onboarding. KYC process often requires a person to be present at the financial institution in person or via an on-field agent who can come to your desired location and process your KYC. However, as contact centers have switched to remote work, the KYC process has become impossible. Lgorithm Solutions introduces video KYC services, a solution to ensure uninterrupted KYC process and in turn, increased customer onboarding.

 

A faster verification process for remote contact centers with the video KYC solutions has benefited customer onboarding through multiple options like:

 

Quick and Paperless Verification:

Paperless verification becomes absolute with the new video KYC options. This leads to quicker verification at the same time does not require a collection of documents at financial institutes or doorstep verification.

 

 Pan Verification

Real-time verification of customer data provides safe and secure verification using available customer data.

 

Face Detection Features:

The face detection feature provides a live verification process through a cloud solution, thus making the verification quick and easy. The unique face recognition algorithm provides an uninterrupted live face recognition feature.

 

Keeping a check on Digital Forgery

The unique AI or ML integrated algorithms keep a check on digital forgery methods on the ID proofs provided by the customer. This makes sure that the data provided by the customer is valid and authentic.

 

Geo-Location Capture and IP Address Check

To enhance security measures and avoid the breach of security, real-time capture of the customer’s location using GPS options is now possible. The software captures the latitude and longitude where the customer is situated at the same time also records the IP address of the customer.

 

Time checks and compliance

The video KYC solutions offer a time stamp facility for all the applications. The KYC video solutions provided by Lgorithm Solutions are compliant with all the rules and regulations implemented by the finance institutions in the Philippines.

 

From the above-mentioned features, it can be proved that video KYC is beneficial, as well as secure, and can help increase customer onboarding. Following is the process associated with video KYC:

 

  • Application process and distribution 

Customers can make KYC applications through 3rd party apps, landing pages, websites, and platforms provided by the banking institutes. These applications are then sent to the verification teams based on regions or agent availability features.

 

  • Creating tasks and call initiation

After the application is assigned to a particular agent a date and time are set to initiate a video call for verification. This is done based on the customer’s choice and can be customized.

 

  • Video KYC verification

After the call is initiated, the agent instructs the customer to hold their document, and a screenshot is taken by the agent that includes the customer as well as their documents. This helps to establish a face matching process, and other details provided by the customer are also verified, as per the documents provided by them.

 

  • Agent verification and review

After the call is complete, the agent can approve or reject the application depending on the data provided by the customer, as well as the face match on call. The call is reviewed by a manager, and based on his review the application is accepted or rejected.

 

  • Completion of the verification process

After the manager’s review is complete the customer is updated with the status of the application. Based upon its approval or rejection it is then moved to the next steps.