INSURANCE AND HEALTHCARE
Establish Higher Conversion and Contact Rates
Lgorithm Solutions provides dynamic and progressive solutions for Insurance and Healthcare Providers. With the idea of empowering agents to be able to deliver the most efficient customer experience right under their fingertips—in one unified communications solution.
With the advancement of technology and the inundation of worldwide insurance and healthcare providers, efficiency and productivity are key in order to stay on top of the competition.
Depending on different kinds of campaign—inbound, outbound or blended.
Inbound Solutions – reduce abandoned calls with our auto-attendant and self-service IVRs. Other customizations include wait-time notification, call forwarding and transferring and drag-and-drop IVR designer tools.
Outbound Solutions – Choose between the different dialing modes that works best with your campaign, or combine two or more for enhanced customer experience.
This contact center software offers complete blending and easier integration with existing setups.
Field Sales Management
Lgorithm provides the capability to easily utilize and manage remote agents and remote sites as a single entity. Your support personnel do not have to be confined to the actual call center. They can access the system and interact with customers from any location. Contacts are intelligently routed to the most appropriate agent, wherever the agent may be located on the network. Remote field agents can be based anywhere and access the system through a web browser. Agent desktops are browser-based and allow communications via voice, email or web.