Predictive Dialer automates outbound calling procedure while managing multiple campaigns and leads. The predictive dialer is a smart communication device that can detect answering machines, SIT tones, and busy tones; eliminate dialing, redialing and response time, and forward only the live connected calls to the customer service agent. This helps minimize agent idle time and thus garner optimal efficiency from the business resources.
This mode automatically proposes the next call to dial based on campaign settings and provides the agent an opportunity to prep before placing the call. With preview dialer, outbound dialer contact center agents are able to see the next call in the list, and is up to them when to make the call and is also allowed to skip to the next name on the list. This can be ideal for complex sales where a bit of research is required between calls to increase the chances of success
Taking the thought of “beyond predictive dialing” further, Our Parallel latest Dialer enables effective and targeted outbound dialer campaigns for contact centers. Earlier, defining the contact strategy by assigning appropriate agent-skills was limited to just the inbound processes. Now with skill based outbound dialing we simplifies the customer-specific dialing processes
Progressive mode, the agent is given time for preparation to change his/her pich before the call is launched by the dialer or outbound dialer. But the numbers are dialed only when there is an agent available, eliminating the chances of throwing silent calls to customers.
This is an innovative technique for mass communication, which allows the user to send hundreds and thousands of pre-recorded voice messages instantly and simultaneously. It allows the call recipient to listen to a recorded message, and interact with the system by pressing certain keys on the keypad. It can be also integrate with any database and can fetch the information with the text to speech tools.
With our CRM, enterprises can be certain of the agent’s ability to access information and serve customers faster without compromising on service quality. The interface is simple and straightforward and allows easy lead management, tracking, and status updates. The CRM is robust and flexible in terms of operation and deployment. It is also capable of being integrated with any third-party database, CRM, or tool for smooth and seamless functioning
Computer Telephony Integration (CTI) allows for screen-pops with customer information available to agent prior to the call connection with the customer. The CRM lists all relevant fields to the agent so that the customer can be serviced in the fastest time possible. The workbench also allows the user to transfer the call to another party, put the caller on hold, and dispose the call accordingly.
Reports enables contact centers to access and manage information in the most adept manner. The tool empowers the user with custom reports generation by extracting information from any integrated database source. The web-based interface allows managers and administrators of a business entity to not only access reports from anywhere, but also to constantly innovate using different parameters to achieve operational efficiency.
Lgorithm provides innovative, effective and high quality services to customers worldwide. We have Reliable Services, offer a smooth delivery of services from our office in Philippines and India. Our Predictive Dialer services help all new and old centers to start Quality Center in most economical price on opex and capex modes.