Omnichannel Dialer Solution, Outbound Dialer for Local Dialing at Lgorithm Solutions

Outbound

We offer end to end Call Center /BPO / Banking /Collection Solutions and outbound dialer software with Strong domain expertise and extensive technology skills. Our flexible offerings help our customers to increase their profits and in reducing their operational costs. With a 24 *7 local support team in Manila, we empower customers for increasing their profitability in this competitive environment.

Outbound Dialer

Multiple Dialing Modes:
Predictive Dialing
with Dynamic Call Pacing.
Progressive, Preview, Manual
Rule-based Dialing
AMD:
High Answering Machine and Detection
SIT, Fax Tones detection
Campaign Management:
Manage multiple campaigns
Single unified view of all campaigns
Effective call management:
Multiple numbers
Manual- and automatic number churn and fetch
Leads Management:
Retry numbers and timeout
Time zone wise calling with multiple numbers
PACE – Best Time to Call
Exclusion and DNC:
Do-not-call Compliance
Campaign & Media level exclusion
Call Back:
Same agent Call-back
Group Call-back
Request for call back
Reporting:
Agent and group Productivity
Sales and performance related
CTI with screen pop:

Predictive Dialer

Predictive Dialer automates outbound calling procedure while managing multiple campaigns and leads. The predictive dialer is a smart communication device that can detect answering machines, SIT tones, and busy tones; eliminate dialing, redialing and response time, and forward only the live connected calls to the customer service agent. This helps minimize agent idle time and thus garner optimal efficiency from the business resources.

Preview Dialer

This mode automatically proposes the next call to dial based on campaign settings and provides the agent an opportunity to prep before placing the call. With preview dialer, outbound dialer contact center agents are able to see the next call in the list, and is up to them when to make the call and is also allowed to skip to the next name on the list. This can be ideal for complex sales where a bit of research is required between calls to increase the chances of success

Skill Based Outbound dialing

Taking the thought of “beyond predictive dialing” further, Our Parallel latest Dialer enables effective and targeted outbound dialer campaigns for contact centers. Earlier, defining the contact strategy by assigning appropriate agent-skills was limited to just the inbound processes. Now with skill based outbound dialing we simplifies the customer-specific dialing processes

Progressive Dialing

Progressive mode, the agent is given time for preparation to change his/her pich before the call is launched by the dialer or outbound dialer. But the numbers are dialed only when there is an agent available, eliminating the chances of throwing silent calls to customers.

Voice Blaster (Outbound IVR )

This is an innovative technique for mass communication, which allows the user to send hundreds and thousands of pre-recorded voice messages instantly and simultaneously. It allows the call recipient to listen to a recorded message, and interact with the system by pressing certain keys on the keypad. It can be also integrate with any database and can fetch the information with the text to speech tools.

CRM

With our CRM, enterprises can be certain of the agent’s ability to access information and serve customers faster without compromising on service quality. The interface is simple and straightforward and allows easy lead management, tracking, and status updates. The CRM is robust and flexible in terms of operation and deployment. It is also capable of being integrated with any third-party database, CRM, or tool for smooth and seamless functioning

CTI

Computer Telephony Integration (CTI) allows for screen-pops with customer information available to agent prior to the call connection with the customer. The CRM lists all relevant fields to the agent so that the customer can be serviced in the fastest time possible. The workbench also allows the user to transfer the call to another party, put the caller on hold, and dispose the call accordingly.

Reports

Reports enables contact centers to access and manage information in the most adept manner. The tool empowers the user with custom reports generation by extracting information from any integrated database source. The web-based interface allows managers and administrators of a business entity to not only access reports from anywhere, but also to constantly innovate using different parameters to achieve operational efficiency.

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sales@Lgorithmsolutions.com

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+63-9173126202