Call support has been prominent mode for effective customer interaction and product promotion and sales. Our CRM integrated software and enhanced omnichannel customer service solutions across Philippines provide:
- Integrated calling service
- IReal time recording, tracking, and analysis of call data for elevated customer service.
- IReal time agent tracking helps effectively utilizing agents.
Email interaction is an effective part of omnichannel solutions. Channels like Gmail, Outlook, and Yahoo delivers your product information straight to the customer’s inbox. The effective CRM channel tracks the customer interaction during ongoing calls. Lgorithm Solution’s extensive IT team offer priority and custom solutions like ticketing services, that handles queries based on priority and allows automatic allocation.
Features of Lgorithm Solutions’ omnichannel email support
- Escalation and auto reply based on customer problems
- Customer email reply inventory
- Easy to redirect feature on priority basis
- Automated ticketing system
Social media support:
Lgorithm Solutions provides solutions on social networking sites like WhatsApp, Link, Viber, Instagram, Facebook and more. As social media evolves as a powerful tool for product promotion and lead generation social media support becomes very essential. Lgorithm Solutions helps customers and businesses to get the desired product information and answers to queries on social media platforms.
Omnichannel call center solutions for social media supports help to manage and analyze:
- Customer reviews and queries
- Provides opportunities respond to messages and comments on posts
Live chat support:
We offer 24 x 7 live chat support for client websites and also Facebook live chat. It aids customer to quickly retrieve product information and product enquiry via live chat. Live chat features enhance sales with effective and personalized customer support. The CRM software offer follow-up features as well thereby reducing customer hold time.
Decrease in customer hold time by diverting customer queries quickly to the right department is a prominent benefit of our omnichannel solutions.
It also offers features like:
- Decrease in time required for switching between customers
- Automated replies and greetings
Lgorithm Solutions’ Omnichannel solutions offer flexibility in:
- Email Management
- Social Media Integration
- Social App Integration
- GSM based or cloud API based SMS routing
- Inbound/Outbound SMS
- Skill-based routing
- Bulk SMS feature
- Omni Disposition
Our solutions also offer advanced features like:
- Least Cost Routing
- Unified View SMS, Call and email
- Integration with Viber, FB messenger, and Skype
- Innovative Chatbot