Enable birds eye view of your telephony, agent, dialer and lead performance with our in-built monitoring tools for your campaigns. Because we understand the need for customization especially in different verticals in the market, Lgorithm Solutions offers flexible and tailored-fit reports and monitoring tools for the betterment of each company. You can also locate flaws and improve quality of the services you provide.
One mistake business owners and managers do is they rely on records that could easily be manipulated and tampered with. With Lgorithm Solutions, CRM Reports, SLA Report and Lead Status Reports could shine a new light for improvement and transparency. Automatic generation of these reports could also help your agents achieve more efficiency by allowing them to be trained in the areas they lack. You could also identify redundant tasks and errors that will decrease the call handle time that most of the time frustrate agents and customers alike.
Lgorithm Solutions reports template can give access to the voice recordings, screen recordings, abandoned calls rate, dropped calls rate, disposition data, waiting time duration, average talk time duration, hang-up details, etc.
(Insert Infographic)
Lgorithm Solutions allow supervisors and managers to have access of these data and reports real-time, that even when they are outside of office, could still know what is happening inside their companies.