Education
Lgorithm solution provides contact management solutions for Educational institutions to help you manage Student accounts and services more efficiently and for less cost. Lgorithm solution offers powerful technology solutions for the Education industry that can help you increase your right-party contact rates and streamline the communications process. Our unified solutions give you the tools to enhance the productivity of your agents, save resources, manage recruiting, and increase payments on student accounts.
Build Productivity with More Right-Party Contacts:
The Lgorithm solutions platform uses one of the industry’s most advanced dialing algorithms and superior tone and voice detection to drive agent productivity rates. With 95%+ answering machine detection, and busy, no answer, and disconnect (temporary and permanent) tone recognition, your agents can reach students and prospective students more efficiently, instead of unproductive numbers. Multiple phone numbers per student, account ownership and preview dialing, and multi-line dialing also help build contact rates.
Save Agent Resources with Personalized Messaging:
Outbound messaging and text-to-speech tools help ensure that agents are talking to the correct people. If the student or prospect is available, you can transfer the call to an agent; if not, leave an automated message with a return phone number. For more efficient service, the Lgorithm Solution can be integrated with your existing appointment or account software to provide appointment details, student information, and payment options, and record contact results automatically, without requiring an agent. You can contact students and prospects with appointment reminders, payment requests, due dates, and other communications, and comply with privacy rules.
Increase Response Rates with Interactive Tools & Payment Options:
Self-service menus allows students and prospects to respond immediately by selecting from a menu of options, such as to confirm or change an appointment, entering payment information, or updating account details. Or, they can choose to speak with an agent for more information.
Improve Service Levels with Effective Routing:
The use of skills-based routing can increase student satisfaction by sending callers to the right agent to answer their questions.
Create a Unified Environment for All Communications:
Agents can be assigned to handle both outbound and inbound calls at the same time, promoting increased efficiency. Dialing automatically adjusts to fluctuating call volumes while optimizing agent activity. Agents can work one-on-one with student and prospects on assigned accounts with Account Ownership. Email and web support help you provide completely unified contact services for multimedia channels.
Maximize Performance with the Dynamic Management Suite:
Manage all of your student communication activities with our comprehensive Management Suite. Designed in a user-friendly environment, our manager tools allow users to build scripts, control center resources, monitor real-time performance, and create custom reports, without requiring high-level IT experts.
Our offering:
Benefits:
More right-party contacts, accomplished more efficiently at a lower cost.
Capture, segment and analyze contact data for appropriate follow-up actions for students, prospects, and applicants.
Seamless integration with established systems and databases.
Manage each contact appropriately based on student account attributes or other rules and stay in compliance.
Professional interactions, at the right time, with the right channel and appropriate data.
Route calls to the appropriate self-service channel or agent skill group.
Multiple channels for contact including email, fax, web, text, predictive dialers, and voice broadcasting.
A unified inbound outbound software solution provides advanced capabilities that allow your team to manage all phases of the student communications.