Lgorithm Solutions offers different modes and process of dialing to external phone numbers for outbound campaigns. With predictive dialing as the pride of our company and the understanding that each contact centers have a different process and requirement, we can provide other modes of dialing such as preview dialing, power dialing, progressive dialing, manual dialing and auto dialing.
With this dialing modes, you can increase your call center’s productivity per agent as they won’t have to manually dial the contact number of the customer. So, the agents spend more time dialling numbers than actually talking. That is the reason why many outbound call centers employ dialers to increase their efficiency, and increase their contact rates. Supervisors and managers can also monitor the calls remotely. Specific data reports can also be automatically generated based on the specific parameters required by the center.