Smarter Call Routing. Happier Customers.
Ensure every call reaches the best-suited agent with intelligent routing and distribution tools.
Intelligent Call Routing for Smarter Customer Connections.
Lgorithm’s Automatic Call Distributor intelligently routes calls to the most suitable agents using skills-based logic and priority levels. It optimizes call flow to deliver quick, accurate, and personalized responses every time.
Reduce customer wait times significantly
Improve resolution rates by matching skills to needs
Optimize agent productivity and workload distribution
Highlighted Features & Benefits
Skills & Priority-Based Routing – Match Every Customer to the Right Expert
Direct callers to the most qualified agent based on skills, department, or priority to enhance resolution quality.
Smart IVR & CRM Integration – Deliver Personalized Caller Experiences
Integrate with IVR and CRM to ensure contextual routing and consistent caller experiences.
Live Call Monitoring – Gain Real-Time Visibility into Queue & Performance
Track queue metrics and agent availability live for smarter, data-driven management.
Custom Routing Logic – Define Your Call Flow with Full Control
Create dynamic routing rules tailored to your business hours, regions, or campaigns.
Enterprise Scalability – Handle Thousands of Calls Seamlessly
Built for enterprises managing large call volumes while maintaining performance and reliability.