Lgorithm Solutions provides the capability to easily utilize and manage remote agents and remote sites as a single entity. Your support personnel do not have to be confined to the actual call center. They can access the system and interact with customers from any location. Contacts are intelligently routed to the most appropriate agent, wherever the agent may be located on the network. Remote field agents can be based anywhere and access the system through a web browser. Agent desktops are browser-based and allow communications via voice, email or web.
For more efficient service, Lgorithm Solutions can be integrated with your existing service software to provide account information and payment options to record contact results automatically, even without requiring a live agent.