LgorithmSolutions’s omnichannel contact center solutions offer a seamless customer support. Omnichannel solutions equip various mediums for customer interaction and engagement. Customer interaction on channels like live chats, social media like Facebook, WhatsApp, Twitter, Viber, emails, and Instagram has become prominent. Along with effective and quick interaction these channels also help to upscale sales by promoting products effectively.
Improve Sales and Customer experience with omnichannel platforms
Omnichannel contact center solutions help businesses to enhance sales and offer business insights. Managing a customer’s journey is also possible with these solutions. It helps to analyze the origin of the lead and determines the strength of the sales strategies. Managing and reacting to client feedback and comments on older posts also becomes possible with Lgorithm’s omnichannel contact center solutions.
Lgortithm Solutions also provides disposition for all interactions, including chats. It gives real time updates on customer interaction history. Getting trail of customer complaints and queries is also possible with our omni disposition options. It also aids in maintaining a customer’s trust in your brand. The omnichannel solutions aid in offering customer services on different channels simultaneously. The easy to access customer information platform helps to offer improved and uninterrupted customer solutions.
Call support has been prominent mode for effective customer interaction and product promotion and sales. Our CRM integrated software and enhanced omnichannel customer service solutions across Philippines provide:
- Integrated calling service
- IReal time recording, tracking, and analysis of call data for elevated customer service.
- IReal time agent tracking helps effectively utilizing agents.
Email interaction is an effective part of omnichannel solutions. Channels like Gmail, Outlook, and Yahoo delivers your product information straight to the customer’s inbox. The effective CRM channel tracks the customer interaction during ongoing calls. Lgorithm Solution’s extensive IT team offer priority and custom solutions like ticketing services, that handles queries based on priority and allows automatic allocation.
Features of Lgorithm Solutions’ omnichannel email support
- Escalation and auto reply based on customer problems
- Customer email reply inventory
- Easy to redirect feature on priority basis
- Automated ticketing system
Social media support:
Lgorithm Solutions provides solutions on social networking sites like WhatsApp, Link, Viber, Instagram, Facebook and more. As social media evolves as a powerful tool for product promotion and lead generation social media support becomes very essential. Lgorithm Solutions helps customers and businesses to get the desired product information and answers to queries on social media platforms.
Omnichannel call center solutions for social media supports help to manage and analyze:
- Customer reviews and queries
- Provides opportunities respond to messages and comments on posts
Live chat support:
We offer 24 x 7 live chat support for client websites and also Facebook live chat. It aids customer to quickly retrieve product information and product enquiry via live chat. Live chat features enhance sales with effective and personalized customer support. The CRM software offer follow-up features as well thereby reducing customer hold time.
Decrease in customer hold time by diverting customer queries quickly to the right department is a prominent benefit of our omnichannel solutions.
It also offers features like:
- Decrease in time required for switching between customers
- Automated replies and greetings
Lgorithm Solutions’ Omnichannel solutions offer flexibility in:
- Email Management
- Social Media Integration
- Social App Integration
- GSM based or cloud API based SMS routing
- Inbound/Outbound SMS
- Skill-based routing
- Bulk SMS feature
- Omni Disposition
Our solutions also offer advanced features like:
- Least Cost Routing
- Unified View SMS, Call and email
- Integration with Viber, FB messenger, and Skype
- Innovative Chatbot