Applications in business
There are a lot of times that businesses kept you on hold while they are trying to connect you to live operators. Though this may always be the case, one cannot deny the number of abandoned calls a contact center receives because of this issue. With the advancement of technology, chatbots are the next generation solution for those customer care centers and contact centers that experiences this issue.
Chatbots, in a sense, are virtual robots enhanced with artificial intelligence that could connect and answer inquiries simultaneously. It is not dependent on agent availability and could even connect and answer queries of your customers even after work hours.
You could also skillfully craft your chatbot for a guided flow and keywords it could detect from frequently asked questions.