FEATURES OF INBOUND CALL CENTER SOFTWARE SOLUTION
Many organizations across the industry use Ozonetel’s call center software for their inbound customer service operations. With Ozonetel’s inbound call center solution you can setup a full-featured inbound call center without any up-front cost and zero maintenance.
Salient features of the call center solution include ready-made integration with all major CRM/ticketing solution and nearly 70 reports that complete picture of call center operations.
Unified Communications as a Service from Lgorithm Solutions Lgorithm offer a suite of hosted/on premise voice and unified communications services. Each solution is tailored to meet the needs of your people, industry vertical and infrastructure – helping you to become more lean, faster, innovative and competitive.
You can select the best services from a variety of solutions, delivered as a single, integrated service from one expert provider. And it’s completely flexible. You can evolve at your own pace; easily adding new services, modules to meet your changing needs.
Lgorithm’s outbound contant center solutions are the need of today’s modern contact centers and enterprises. With our vertical based designed outbound contact centers solutions we commit to ensures highest revenues and productivity by increasing the productivity of your campaigns through increased customer contact, increased prospect to customer conversion and reduced cost per contact.
Intelligently use to route contacts based on ANI and DNIS .Our ACD solutions allow you to easily apply inbound automatic call distribution routing for all contact types, dialer solution including voice, email, chat, IM, social and SMS.
Lgorithm’s Enterprise Mobility Solution manage and track Primary and Secondary Sales. Lgorithm’s FMS helps in tracking the fiel dsales activities on a real time basis. The complete Order Management, Sales, Deliveries, Dispatches, Distribution, Product performance can be tracked and managed on a real time basis using sales force automation tool.
Schemes and Discounts automatically implies while the order is taken or a sales is performed. Salesman has the visibility of its productivity and performance. The solution automates the sales working giving the better and timely visibility along with the market reach up to the last mile. It removes the pen and paper work and allows companies to analyse and forecast the sales operation on a timely and productive manner.
VoIP call center software are the call of the day as there is a high increase in the number of international dialing call center most of them using voip predictive dialer to reach out to their customers in Australia, UK, USA and New Zeland . There are many call center voip software provider who also provide a bundled package with Voip predictive dialer, But the most important question is “Do you really need a bundled Call center Voip software?”
Bundled packages of Voip predictive dialer have many reliability and usability issues such as poor voice quality, Local support issue. Lgorithm Solution is one of the best provider of Voip call center software. Their Predictive dialer voip bundles are not only economical but has various features which sets them apart such as HighDefinition Voice quality, Various dialing modes, Least cost routing etc.
Lgorithm Solution has become a premier, full-service solutions provider, serving the needs of the Philippine IT-BPO industry. Our goal is to invite and help offshore or outsourcing investment ventures to come in, set up operate and thrive in the Philippines.
We committed to giving our clients a seamless experience in setting up a BPO facility business in the country.
It is one of the most significant parts of any business to maintain a good relationship with customers. Time and again customer service has proven to be the backbone of a particular business. One has to keep in check of the feedbacks as well as grievances so that the customers are satisfied with the service provided.
Nowadays companies prefer to use customer service chatbot to deal with this aspect of business. Not only it has simplified the job but also it has proven to be an effective measure. There are multiple benefits of using chatbot for customer support.