WhatsApp Based Customer Service
Customer engagement and onboarding now becomes easy with Lgorithm Solutions’ WhatsApp Based Customer Services. Make WhatsApp your new platform for customer service, with WhatsApp Business, a competitive API with approximately 2 billion users around the world. WhatsApp has been the most preferred mode of communication for customers and makes customer communication and service faster. With reduced delay rates, WhatsApp today has benefited businesses globally. With the highest opening rates, WhatsApp customer service is a proven tool to enhance CSAT score.
Direct customer interaction through WhatsApp chats to the best-qualified agent and offer exceptional customer service. Customer engagement on the customer opted platform is beneficial, as it makes delivery updates related to orders, booking details, and other confirmations easy.
Enhanced Media Assistance and Plug & Play Options
WhatsApp for Customer Support Solutions is an effective platform to serve customers. Customers can receive invoices in PDF form, shipping and delivery updates, account statements, live updates, and more. Get rid of the conventional customer engagement channels and adapt to new tech features through WhatsApp. Lgorithm Solutions’ WhatsApp Customer Service options can help you go live over its easy to install channels and reduce the loads on tech teams.
WhatsApp Ticketing & BYOB
A multi-channel ticketing system on WhatsApp creates and provides assistance related to customer tickets on their preferred platform. The easy tickets access to agents provides customer data, interaction details, and live tickets updates. Assisting customers with their general first level queries with the help of bots saves agent interaction time and also provides easy follow-ups with FAQs based interactions with the help of AI. Lgorithm Solutions offers you the option to integrate bots of your choice on WhatsApp at competitive prices.
Track Customer Engagement Through WhatsApp
Tracking outbound chats helps to analyze the customer dropout rates through custom reports. WhatsApp for customer service helps to analyze the pattern for reduced customer engagement rates and the effect of template messages in chats. With 24 x 7 supervision options, it becomes easy to track agent and customer interactions and prevent SLA breaches, and improves the productivity of agents.
Lgorithm Solutions’ WhatsApp channel for customer service increases customer onboarding and provides personalized service to customers with a customized CRM app.