Communicate To People Faster
Lgorithm Solutions provides powerful technology solutions in the Market-Research-Survey industry. With its fluidity and highly customizable feature you can establish higher contact rates and streamline your program and assessment of leads and prospects.
With the pick-and-choose feature, you could have the tools to expand research productivity, complete more surveys, make program and modify survey formats all at a reduced operations cost and a single unified interface.
Reduce calling wait-time with advanced algorithms that could maximize your agents’ productivity.
Improve Service Levels with Effective Contact & Skills Based Routing
Intelligent call routing can increase your service results by processing calls based on call criteria. Skill-based routing sends calls to agents with the best skills to handle the account. Agent-specific callbacks are also supported.
Provide a Unified Environment for Blended Communications
Researchers can be assigned to handle both outbound and inbound calls at the same time, promoting increased efficiency. Dialing automatically adjusts to fluctuating call volumes while optimizing agent activity. Integration with our built-in database, or with your existing systems, ensures that your customer accounts are maintained with up-to-the-second accuracy. Email and web support help you provide completely unified services for multimedia channels.
Expandable Tools with Pick-and-Choose Option
Focusing on quality management by using real-time call Monitoring and recording, all equipped with supervisor-centric features for call barging, snooping and whispering. Advanced voice analytics and text-to-speech recognition ready made for advanced solutions.
Keep Your Clients Up-to-Date with Real-Time Reports
A robust toolset for reporting on researcher, group, survey, program, and list statistics helps you direct call activities and meet business objectives. View summary and detail reports on current and historical statistics in on-screen, print, or email format. Or export information to other packages, such as Microsoft Access and Excel, or Crystal Reports, so you can give your clients the details they need.