Imagine your call center agents spend a good 10 minutes talking to a customer and converting it into sales, but the next 20 minutes listening to calls waiting, voice mail, or dialing numbers leaving them idle and wasting their precious time on useless tasks. Do you want that for your business? Introducing Lgorithm’s Auto-dialer solutions- […]
Today, the tech-savvy population wants everything in their hands—from bank accounts to bills—and wants every information available through smartphones. In this era, when business success depends on customer service, it has become vital for them to provide fast and easy service. The best way to reach customers is through their smartphones. Smartphones are now the […]
The Philippines is growing as a global outsourcing hub and is uniquely positioned in this landscape. It is home to various industries- from BPO to retail, tourism, ecommerce, and technology, catering to global clients. This global presence has not only increased employment opportunities but also generated the need for 24/7 customer support to make their […]
The Philippines BPO industry has long been a global leader in the call center industry. Renowned for its large, skilled workforce, competitive pricing, and cultural compatibility with Western countries, the Philippines has been globally recognized as the world’s call center capital. It continues to dominate as a preferred outsourcing destination for customer support services. However, […]
Ecommerce has developed significantly, especially after the pandemic. People used to visit real markets for everything but this generation depends more on online e-commerce than physical shopping. With more than 80 million people using the internet for information, purchasing, and decision-making in the Philippines, every business has to have a digital presence to connect with […]
The Philippines has emerged as a technology and business hub in the past decade. The country offers multiple benefits to start a new business including low labor costs, better opportunities, and abundant natural resources. With a growing number of startups, small business owners face too much competition to stay afloat in this volatile economy. The […]
Technology is becoming the cornerstone for the growth of SMEs. There was a time when big enterprises had a competitive edge as they could afford expensive tech-based solutions. However, with the introduction of cloud computing, AI, and other technological developments, especially in communication, even SMEs get access to the latest tech solutions. Communication is the […]
A Game-Changer for Small Businesses As the world is becoming digitalized, it’s challenging for small businesses to deliver excellent customer support. Customers today want support 24*7, plus instant resolution. They want to stay connected through multiple channels- email, phone, chat, etc.- but handling too many queries with limited resources is not easy for small businesses. […]
In this digital age, businesses must constantly adapt to new technological advancements to stay competitive. In the Philippines, digital transformation is not just a trend anymore, it’s a necessity for businesses that want to thrive. Lgorithm Solutions is a brand that is driving digital transformation in small and medium-sized enterprises and delivering cutting-edge tech innovations […]
Chatbots are computer-generated programs software, that use machine language and AI to give human-like responses. They come from basic FAQ bots to AI chatbots which grow and learn with every conversation and resolve complex issues and queries. Digital technology has reshaped how small businesses interact with their customers. The introduction of chatbots has given small […]