Click to Call, ‘Click to Talk’, or ‘Click to Dial’- many names for one simple feature. This seemingly simple feature has a profound impact on how customers interact with your business, ultimately leading to higher conversion rates and improved customer satisfaction. As the use of smartphones is increasing, customers look at the small screens to […]
Customer relationship management as the name is self-explanatory- a technology solution that keeps customer information organized and accessible in one place. For any successful business venture, securing new customers is important, and so is retaining the existing ones. Retaining customers means connecting with them across multiple channels and platforms. With more customers, more channels, and […]
Shopping is an integral part of our lives. Whether you have to attend a business meeting, make a house, or travel, you go shopping. But where do you shop from? Retail stores, online, Social media sites, or on-call? Today, we have multiple options to purchase products through e-commerce platforms. With so much competition, businesses constantly […]
Large companies have always used tech-based solutions to improve their customer service but in the future, everyone will become more and more dependent on AI for customer service. Many people fear that AI will take the place of humans but the reality is that AI technology is here to make humans more productive and help […]
Call centers serve thousands of people, every single day for sales, issue resolution inquiries, and complaints. When they are committed to customer service, they also face multiple challenges working on the frontline. Call center agents suffer from various issues that hamper their productivity. These issues require innovative technology solutions not only to boost agent productivity […]
Chatbots are everywhere. Every industry is implementing these AI-powered genius inventions to automate repetitive responses. These virtual assistants are revolutionizing customer service, sales, and support by staying active 24*7 which wasn’t humanly possible. While everyone runs in the mad race of technology solutions, many things should be considered before investing in AI-powered chatbots. It is […]
As the demand for superior customer service is increasing, call centers need better technology solutions to make their calling operations more streamlined. Not just customer service, call centers are a cornerstone of modern business operations, providing essential support and sales functions. Since all these business operations need continuous connection with new and old customers, call […]
Enhancing customer relations and optimizing operations is crucial in the competitive business world. Technology solutions have been a game changer in the past 10 years for making a competitive edge. Predictive dialers and Customer Relationship Management (CRM) systems like Salesforce are such powerful tools that have been significantly boosting businesses and enhancing productivity. Integrating predictive […]
Forget messy networks, phone lines, and circuits. Connect with your customers anytime, anywhere with Voice over Internet Protocol (VoIP). Initially only used to save money on international calls, VoIP technology has revolutionized business communication, both internally and externally by offering a flexible, cost-effective alternative to traditional phone systems. For small businesses, VoIP solutions provide multiple […]
The majority of companies around the world have now understood the importance of customer experience. They have prioritized improving customer satisfaction over product, pricing, or marketing strategies. Since customer experience is an invaluable marketing tool, businesses are focusing on improving their customer satisfaction to utilize word-of-mouth marketing and earn loyalty at the same time. With […]