Credit and collection agencies often has issues with establishing contact to no-contact accounts, making it harder for them to receive the accounts receivable they promise to their bank partners. Another issue they have is low performance and monitoring.
With automation, you can create buckets for your collection cycle, depending on your set parameters. Establishing contact and calling debtors or defaulters could also be made easy with the integration of automatic dialers.
Lgorithm Solutions newest product feature is CALL’ACT’, a specialized Collection CRM suited for the needs of Collection Agencies. CALL’ACT’ is highly scalable and promises consistency in terms of your workflow.
Reports And Monitoring
Bank partners require collection agency of a summary of report and the actions done for a specific account. With CALL’ACT’, you can generate your customized reports at any given time. You can also monitor the call from your agents, providing transparency in an out the agency.
Field Agent Tracker
Another innovation we developed, CALL’ACT’ could be integrated with a mobile phone tracker that could show their location and capture information about the debtor especially if they are doing field work and background check.