Advantages of Predictive Dialer

Predictive dialers are used in call centers which predicts the right time when the customer will be most responsive to the calls. Predictive dialer VOIP is a software product with the use of VOIP service directly, it is capable of predictive dialing. Basically, it is configured as a set of soft phones of a VOIP service.

VOIP stands for voice over internet protocol. As people have begun to prefer VOIP to the age old communication services, the demand of VOIP service have been increased. This demand has led to a rapid growth of this industry creating business opportunities for many entrepreneurs. Retail VOIP can be defined as the business where VOIP service provider offers services to the individuals customers. These are those individuals who are at long distance and make calls, organization, and giving the employees to many who are usually use these communication service.

Some of the advantages of predictive dialer VoIP;

It is dialer software which works on an intelligent algorithm. They are able to dials the phone numbers which are stored in the database, and once the call is connected, it assigns the call to the available agent.

  1. They minimizes the waiting time of the agent by predicting that when the agent available to take the next call is.
  2. They are based on cloud-based dialer which helps the customer in which data is automatically updated.
  3. They come with the advantage of cloud, so due to which the call can be made and received anytime and at any place.
  4. It improves the customer-agent communication by monitors the live calls without disturbing the ongoing conversation.
  5. The potential numbers will be dials only because it can be filters out the busy numbers, and voicemail calls.
  6. For improving call center productivity it can provides extensive reports with complete statistics
  7. Both the inbound and outbound calls can be blend.
  8. They are integrated with CRM which helps in efficient utilization of all the customer data for the agent.

Introduction of the CRM dialer solutions

CRM stands for the Customer relationship management are the software that helps the call center agents to obtain the right information and knowledge about history of customer to improve the overall customer’s experience. It is an augmented CRM system which is meets by the existing team operations and their activities. You can have a completely customized CRM platform instead of having multiple systems for each activity which helps you to manage your current responsibility. They have to manage different functionalities which are associated with daily operations. During the normal work day it would be struggle to manage multiple work-related software. You can connect all the different platforms to a central dashboard with the help of API integration.

So, The API integrations are that which involve different business software exchanging information. . Some of the features includes like call queueing, call recording, voicemail, blacklists and contact tags. Their mission is to extension of the client, adding value by collaborating to achieve success. They help the clients to reach next level.

For Local and International clients based in Philippines , You have a one of the best predictive dialer solution available in Manila with Lgorithm Solutions , you can contact them by visiting www.Lgorithmsolutions.com or reach us at info@Lgorithmsolutions.com , they are also available on +63 – 9173126202 .

 

 

 

Boost your call center ROI with Predictive Dialer

Boost your call center ROI with Predictive Dialer

Are you familiar with Predictive Dialer? Predictive Dialer is one of the fastest outbound calling software that automatically dials numerous telephone numbers and connects the answered call to the agents and help agents with describing voicemail, busy signals, not available, no-answers, and disconnected numbers. Nowadays, the contact center industry is considered one of the leading industries in the market. Contact centers use different calling software to increase the productivity of the organization and it is true that the rate of call conversion is the key factor that is responsible for the productivity and profitability of any organization.

 

Today, for every 100 dialed calls in a call center, only 14-16 calls are connected to the right person, and the rest of the calls are disconnected, wrong numbers, or not available. Predictive Dialer is an effective calling software that is known for resolving the problem of failed or dropped calls. This software can boost your organization’s productivity by 150%- 400%.

 

The aim of Predictive Dialer is to increase the ROI of your call center. This software comes with extraordinary features and can increase the total volume of your calls and resolve various complexities.

Regular or Ordinary auto-dialers dials a number when an agent is free, but a predictive dialer utilizes predictive statistical analysis and tells a call should be placed or not. The call centers who are at large-scale utilizes this intelligent software and increases their business leads.

 

How is Predictive Dialer Calling System Boosts ROI?

 

Helps in Increasing the Right Party Contacts Per Hour

Every individual is familiar with this fact that only ROI can boost the productivity of the contact center and manual dialing software is normal calling software that can’t increase the Right party contacts per hour. A predictive dialer is the one which can increase the number of right contact calls and boost the productivity of your business. The software does this task in two ways-

 

First, In manual dialers, people dials numbers which takes a lot of time, but predictive software dials number in an efficient and faster way. It also dials those numbers which will be answered.

 

Secondly, it boosts the volume of calls by 188-189%.

 

Predictive Dialer Boosts Productivity

The organizations which run the sales process depend upon their inside sales and outside work process to produce monthly good results. Length of time and unanswered calls are the most common and challenging problems that organizations are facing nowadays.

 

If you are using manual dialers, it takes at least 30 to 40 secs to dial one call, and if the call is unanswered you waste your one-minute for that particular call. You also need to dial that number again because the call was unanswered. But predictive dialers are the one-stop solution to eliminate such type of issues. This software determines the client’s availability with agents and reduces the length of call connecting time. If you will manage your time, then your business productivity will automatically increase because you can do more work at that time.

 

If you utilize more hours to do work, you can make more calls. If you will make more calls, then you can make more sales.

 

Helps in Reducing Compliance Risk

Apart from reducing the inactive time between agents, this intelligent software also reduces the waiting time for inbound guests. Diminished hold-up time prompts a lower client deserting rate.  The effectiveness of a predictive dialer diminishes an organization’s compliance risk presentation by making higher consumer loyalty. So, if you also want to reduce compliance risk, start using the predictive dialer in your contact center.

 

Helps in Managing Leads Efficiently

Have you ever heard about business leads? Well, every individual knows about leads and the importance of leads. So, there is no need to explain leads. Let’s discuss how predictive dialer manages leads efficiently?

 

Leads are gold for any business. If you have your own business and your marketing and sales department is doing their work properly, then you should have more business leads. The conversion of leads into clients is the main responsibility of the sales department. When you do not dial the right numbers, when you are not preparing for the next call, when you are not making the right calls at the right time, then you are wasting your leads and losing productivity. A single call plays a crucial role in the productivity of a business because you can get a contract from one client. Predictive Dialers also comes with a lead management system. You can interact with more customers if you have better lead management.

 

Such type of advance calling software can also screen out DNC or “do not call” numbers. It can also predict a list of dialed and eligible numbers.  This software is capable of doing leads conversion, leads info recording, finding customer history, tracking of sales, and other important data. You can also use more efficient modes to detect data. So, generate more leads to your business by using a predictive dialer in your call center.

 

Helps in Increasing the Number of Live Conversations

Predictive Dialers are the fastest and intelligent calling software which is also known for increasing the rate of live conversations. When live conversations increase in any business, the unique client interaction is also increased at that time, which is important for the growth of a company. You can save your time by using this software and can talk to more customers. Now, this is the era of technology. By using more technology, you can do anything fast and by using the predictive dialer, you can make communication with your customers easier. Get updated with the latest updates and advanced tools or software.

 

Are you using manual or regular dealers in your contact center? If yes, then stop using this. Start using only predictive dialers and if you want to know more information about this software then get in touch with LGORITHM SOLUTIONS. This company will tell you about every aspect which is significant for a call center.

 

How does a predictive dialer work and their benefits

How does a predictive dialer work and their benefits

As mankind keeps progressing, the nature of the working style keeps developing. Well, the telephones have come a long way from a manual telephone booth or box to predictive dialers. Well, this development has come after immense innovation. We shall discuss the best call center solutions and how the predictive dialer works.

 What is Predictive Dialer?         

Companies these days largely benefit through customer support. However, most of the time, the company relies on telephony technology for calls, but not many organizations are known for using the right technology for calling purposes. However, this hampers the process of working, and hence there was a greater need for automation. The concept of predictive dialer was introduced to reduce manual efforts. However, since its introduction, the booming use of predictive dialer has been witnessed in many of the call centers, rather mostly used in the call centers. It can be termed as integrated call center software

  • Well, a predictive dialer is a component that helps to call the list of numbers fed by the agent without any manual efforts, and thus it is purely an automatic process.
  • It connects the live callers automatically to the agents who are available to take the call.
  • Well, the predictive dialer is driven by the complex algorithm that helps the component learn the patterns of calling in an organization. The algorithm helps the component to understand the availability of the agents to take the call, and can also dial the numbers which are fed to it by the organization.

How does the Predictive caller work?

Driven by a complex and sophisticated algorithm, the predictive caller does not just call the numbers that have been fed to it, but also enables the agent to keep the track and monitor the successful calls (the calls which are answered).

  • The predictive dialer also monitors the call length to help the agent determine the call timing and hence making the slots available for the agent to pick up the next call.
  • One of the merits of using the predictive caller is that the unanswered or disconnected calls are discarded, and hence only those calls which are answered by the live people are connected to the gent, and thus it saves the time of the agent.
  • It contributes the agent to work on increasing productivity.

Why predictive dialers are popular?

The concept of predictive dialer has been turning out to be favorite among the call centers due to its ability to save time and reducing the number of calls that a call center has to answer.

Predictive dialer is also known to increase the timing of the agent speaks with the caller, and thus this results in attending maximum calls. In most of the call centers, which do not use the predictive dialer, they are noticed to be spending 20 minutes out of an hour in talking with the customer. On the other side, the call centers which use the predictive dialers are known to spend 40 minutes out of an hour, talking to the caller. And thus, this results in booming productivity.

Major benefits of using the Predictive dialer

After we have learned about the predictive dialer and why it is getting popular, we shall have a quick sneak peek into those major factors leading to the maximum usage of this intelligent technology.

  • The algorithm fused in it makes it unique in terms of technology, as the predictive dialer works intelligently on transferring the call to those agents who are available to take the call.
  • Not letting the call wait for one particular agent to answer, the predictive dialer is known to distribute the calls equally among all the agents attending the call. However, the agent has no option of rejecting or answering any particular call.
  • As mentioned before that predictive dialer reduces the efforts of scribbling down the call notes or important information. Well, sometimes, an agent may have to note down the note or information provided on-call by the client, and in any case if the information gets lost, it may lead the agent into a trouble, and hence the predictive caller not just maintains the record of the client but also helps the agent in securing and storing the information.
  • It can help someone rework the call concerning the list of the previous call list.
  • An option to do not disturb is also maintained to help the managers and agents to list the number that must not be connected in a case of dummy calls.
  • The predictive dialer is a handful in those call centers which deal with the inbound and outbound calls by helping blend the calls. Also, the software is known to keep the calls in the queue if the agents are unavailable to receive the call.
  • It helps the organization maintain the relationship with agents as there is no biased behavior in assigning maximum work to any particular client, as the work or the calls are directly assigned by the dialer.
  • In every predictive dialer, there is an integrated call monitoring and recording interface, which helps the manager to track the performance of the agent. Also, if any flaws are found in the agent’s approach towards work, it can be rectified through adequate training.
  • One may not need an expensive PBX setup if the predictive dialer is set up. And hence, it helps startups or any organization is reducing the cost.

However, buying the Predictable dialer can sometimes be a tough job as a very few organizations are involved in manufacturing the setup. However, the ‘Lgorithm Solutions’ have had been involved in providing the end to end communication solutions that are designed to meet the expectations of the clients through all the vertices. Our products and services are designed as per the client’s expectations.