Customer service is an integral part of any business, and a call center can be a great way to provide it. However, public perception of the call center can often be negative – with reports of long wait times, unhelpful agents, and more. We’ll cover five strategies that you can use to improve the perception […]
Choosing the right cloud contact center software for your business can be a daunting task. With so many options out there, it’s important to understand the differences between On-Cloud and On-Premise solutions in order to make an informed decision that best fits your needs. In this article, we’ll compare and contrast the two types of […]
In the past, call center software was a one-size-fits-all solution. It was designed for small businesses and didn’t offer the features or flexibility that larger enterprises need. But times have changed. Now, there are call center software solutions built specifically for modern enterprises. These solutions offer the features and flexibility that enterprise businesses need to […]
Interactive Voice Response systems, or IVRs, are one of the most commonly used customer service tools. They’re simple to use and can be very effective in routing customer calls. But what if there was a way to make them even more effective? In this blog post, we’ll explore the idea of inbound-outbound IVR systems and […]
Lgorithm Solutions is a devoted team of blockchain, data science, and smart contract engineers. We operate as a remote-first organization with a global reach. We strongly believe in the power of the technology to transform how business is done and to create social and economic value. We have a clear vision of how to use […]
Introduction In today’s business world, one of the most important factors for success is efficiency. And when it comes to inbound call center operations, measuring and scaling your performance is key to ensuring that you’re running as efficiently as possible. But what exactly does that mean? In this blog post, we’ll explore what it takes […]
5 Reasons to Switch to Cloud Contact Center CTI If you manage a contact center, you know how important it is to have a reliable CTI system. But what you may not know is that a cloud-based CTI system can actually offer many benefits over a traditional on-premise system. In this article, we’ll give you […]
Are you looking for a call center software that can help improve key metrics? If so, you’ve come to the right place. At Lgorithm Solutions, we offer call center software that is designed to help improve metrics such as first call resolution rate, average handle time, and customer satisfaction. There are many different types of […]
A Cloud Contact Center solution provides a comprehensive suite of tools or applications and cloud-hosted services for the contact centers in large organizations that will require multiple communications channels with sophisticated call routing, agent management, and analytics. Cloud Contact center operations software also provides the businesses and the top class service with the capabilities necessary […]
The VoIP for call centers is the internet-based calling technology that will allow call centers to easily monitor their agents, easily adapt to change, and keep their productivity at a high level. However, even there are a wide number of non-contact centers are have begun with the reaping benefits and switching to their customer call […]