Cloud Software is very popular now. Those are useful in today’s generation because there is really very much scarcity of space. So people are opting for clouding. So there are also solution centers which are based on the cloud software. Because clouding is a new cool nowadays. In cloud based contact center software, the solutions […]
Each and every one is busy these days. So we always search for the things like two in one or ten in one. This blended call center is also a concept like that. In a blended call center solution, incoming and outgoing both types of calling are done. Generally, both things are done in different […]
Chabot, a new way of technology Chabot is an app which serves to the companies to make the solution of the problems of the customers even easier than before. Basically, it is a tool by which you can create a program which will generate automatic human voice to a sound which solves all the problems […]
Whenever you count on customer care services and sales growth, wasting time to making a call manually is far more expensive. However, with a predictive Voice Logger with Dialer solution, the contact centres are powered by electronic technology to place calls at the best times while automatically filtering obstacles such as answering machines and fax […]
A predictive dialer allows multiple calls without the need for human intervention. When the customer answers the call, Dialer for Local Dialing transferred to an agent so that the customer can continue with the service. The features between the automated predictive dialer and semi-automatic dialer are that the predictive dialer uses algorithms to predict the […]