KYC process has now become easy with Lgorithm Solutions’ Video KYC service
In the times when remote operations for call and contact centers have become crucial, there is one more service that seems highly affected by the remote process. KYC process is one such service that was earlier carried at doorsteps with the ease of on-field agents. The service was usually done in person where a customer was greeted with agents on a specific remote location. The ease of movement of both customers and agents has now become difficult with different situations around and at times also possesses health risks. At such times online KYC options are the easiest and accessible option available to customers as well as organizations.
However, with the increasing online options, customer dropoffs have also increased. A simple solution to all the problems associated with online KYC at the same time offering a secure solution to the customer is also important. All these factors are taken into consideration with the Lgorithm Solutions’ Video KYC solutions. An assured reduced rate in the customer drop-offs, as well as customer engagement, are the few services offered by Lgorithm Solutions.
Following are the features of KYC video solutions offered by us:
- Low bandwidth accessibility for a quicker customer onboarding
Bandwidth issues are a major threat to customer onboarding which leads to reduced customer rates and affects the entire process. Low bandwidth accessible software solutions help improve customer engagement at faster rates as compared to conventional solutions that can reduce the customers due to bandwidth issues and other problems associated with the same. An increased conversion rate of 20% and more is the benefit of video KYC solutions as compared to standalone solutions for KYC.
- Higher customer rate improving overall business
Video KYC solutions help reduce other costs that are associated with the overall KYC completion costs. The costs include on-field agent support costs, hardware costs, as well as transportation costs. The after process after completing KYC at the customer end is also impacted by issues like timing and turn around options. The new video KYC options can significantly reduce all the above costs as well as provide immediate KYC completion with video KYC deployment features leading to an increase in customers.
- Assured Security and Compliance
Total security is provided with Lgorithm Solutions’ video KYC deployment solutions. The solutions offered are RBI (Reserve Bank of India) and SEBI compliant following all the rules and regulations offered by the institutions. It also ensures customer privacy and security measures associated with customer data.
- Benefits from the experienced professionals from industry
With a proven track record Lgorithm Solutions will also offer the expertise of our trained and experienced professionals to help serve better and manage a large number of customers. With options like customer support to individual organization support options to enhance your business.
- Custom solutions provided as per industry
All organizations from different industries ranging from e-commerce and banks, every industry is benefited from the custom video KYC services. Following are the industries which can be highly benefited with the custom KYC services through video solutions:
- Lending Enterprises
- E-wallet service providers
- Insurance companies
- Mutual Fund institutes
Lgorithm Solution’s Video KYC solutions offer an engaging platform for customers through their secure, customized, and low-speed setup. This provides benefits like
- Quick onboarding of customers with lesser KYC completion times of just a few seconds.
- Easy deployment process and customer verification thus eliminating the need for in-person KYC.
- Lower costs through cloud setups.
- Customer engagement through features like browser solutions that do not require any special apps.
- Face verification and easy to track options are a few features associated with our video KYC solutions.
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