Things to keep in mind before buying a Predictive Dialer
The efficiency of a call center is measured in the number of incoming calls answered and the number of outgoing calls connected. A Best Predictive Dialer Software deals with the latter and intelligently. When looking for a company that sells predictive dialer housed in the cloud there are a number of important points to consider.
An intelligent predictive dialer must be able to integrate with various management tools.
A call-back function is vital for the operation of the call center and the achievement of its objectives.
Secure a predictive dialer with call-back function
Predictive markers are smart in the sense that they will only connect agents with customers on the other side of the line. And it is able to assign a label to calls that are made and I do not connect or ring voicemail and the like, to try to call back later.
Making calls in a call center dialling telephone numbers without any control can and will be a great waste of time. It is therefore very important that the predictive dialer calls customers at the best time.
Hire smart predictive dialing and not just a predictive dialer
A predictive dialer integrated to a CRM gives a series of information to the operators when they are in conversation with the clients that is of vital importance. Thanks to these data, agents have access and possibility to offer different solutions to customers.
Customizable options according to the needs of each business
At the beginning you may not be able to see the difference between predictive dialing hosted in our cloud and traditional dialing. This is not a problem. We will solve all your doubts. Here we show some advantages of predictive dialing so that if you are thinking about buying a call launcher or dialer system, does not regret it.
Predictive dialer will increase the productivity of your operators sooner than you imagine. The algorithms of our predictive dialing work to help your company.
Predictive dialer adapts to the needs of your company.
Benefits of the predictive dialer
When implementing a Voip Call Center Software, ROI increases, since more contacts are made at the same time.
– Prevents calls from being lost Calls: with busy tone and lines that are not available or disconnected are automatically discarded.
– Increase the team’s descent: As the solution analyzes the performance of each agent , the average time of attention, and the rate of abandonment and success, this data allows managers to evaluate the performance of each employee.
Some special care
In spite of helping to get better the presentation of operations, the make use of of predictive dialer necessitate certain care.
Between the time the customer answers the call and is transferred to an agent, there is a small delay of approximately 1 to 2 seconds. This delay is one of the main causes of call abandonment. To avoid this – given that this also causes disruption to the client, who attends a “mute” call -, it is necessary to properly manage the communications and the number of agents in operation. In addition, the team must be thoroughly trained so that it fully understands the benefits of the solution.
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