A predictive dialer allows multiple calls without the need for human intervention. When the customer answers the call, Dialer for Local Dialing transferred to an agent so that the customer can continue with the service. The features between the automated predictive dialer and semi-automatic dialer are that the predictive dialer uses algorithms to predict the exact moment when agents will be available to answer the next call.

Time economy

As the name implies, the predictive dialer foresees the moment in which the agent is free to attend a new communication and transfers it. If it is well programmed, it provides agents with a constant flow of calls to avoid idleness. Another function is to reduce the rate of missed calls as much as possible. In this way, CRM Dialer Solutions prevent the agent from wasting time having to make the call. Manual dialling can take about 30 seconds, and only one in three or four calls is adequately answered.

Conclusion: monitoring at its best

The predictive dialer calculates the average time for a call to be answered and also the expected time of the conversation. This data feeds the solution algorithm to predict the time when each agent will be free. In this way, you can anticipate the number of free agents and the rate of unanswered calls to adjust the speed of dialling. The predictive dialer marks several names at the same time and comes into contact with the stipulated number of leads at the right time to ensure maximum utilisation of each agent.