Omnichannel Virtual Work from Home
In today’s generation world, the customers are hasty and want easy, fast and convenient services that’s available 24/7 to them. If any organization makes its customers to switch back and forth between different channels, it doesn’t only slow down the process, but also causes disconnected conversation between organization and it’s customers.
As per our data, mostly the customers generally don’t go with the same company if they experience poor customer experience (CX) from the company.
Today, every organization across the world is facing the impact of this heightened coronavorus pandemic. In this time of coronavirus pandemic, your customers need for seamless interactions and their needs are basically greater than ever and are also navigating new challenges and frustration daily, you just have to give them assurance and advice for overcoming this critical scenario. This will turn you be into a Positive Brand if you handle your customers needs and requirements.
So, a positive brand always builds trust, creates emotional connections and generates customer loyalty. With this work at home agent model, agents are ready to deliver quality, uninterupted CX on your customer’s channel of choice and it doesn’t matter what the situation is going on across the globe.
All the companies across all industries and geographies are now experiencing an unprecedented uptick in call volume, in response to the global pandemic. Customers are calling retailers, banks and airlines for assistance, so the organizations are also racing to deploy work at home based solutions to provide their services in this critical time.
That’s the reason, engaging your customers from their location is now more important from voice based channels, so they under strain from social distancing measures and increased absenteeism.
Lower Cost to Serve
Cost may seem limited, whenever you’re meeting your customers in real time across an increasing number of channels. However, technology can help you determine where to place your agents so they add the most value empowering you to take your strategy to the another next level.
A stronger talent pool and reduced attrition will corporate your agents into delivery model through lower overheads. This can support a reduction in your overall costs and let your business grow and run smoothly. In simple, this means high eNPS and CSAT for your business.
The flexibility in scheduling also depends upon the flexibility of a virtual workplace while including part time, full time and flex time models, with staffing availability in the little intervals of 15 minutes.
The flex scheduling is the best way to offer your business with the right amount of agents for the current demand. You pay for what you use, with no wastage of currency and other efficiencies.
In the time of global pandemic, building resilience with customers is most prior activity for many organization across the globe. Organizations must brush up their business planning to lesson any impact on its operations.
For a BCP plan to be successful, it must anticipate mortar location, address the need for remote work, closure of brick and manage increased absenteeism which occurred from illness or need for childcare like schools and daycare close.
If fixing the flexibility and agility at the core then the work at home agent model is a robust solution for such organizations needing to flex to their customer’s ever changing needs.
Brand at Home
Building a work at home solution, like Lgorithm Solutions, will make your business resilient against this pandemic economic downturn. With upto 20% savings versus traditional brick and mortar, Lgorithm is a flexible, affordable, scalable omnichannel solution that supports your CX through unexpected business disruption.
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